Voicemail transcription is worse than you think

The carrier voicemail-to-text features many shops rely on were not trained on plumbing or HVAC vocabulary. We have logs full of "sump pump" becoming "some bunk," "P-trap" becoming "pea trap," and entire addresses mangled past recognition.

Acting on a transcribed voicemail without listening to the recording is dangerous. Either listen to every message or use intake software designed for the trade.