ยท3 min read

December vacation coverage without the panic plan

Your senior tech is in Hawaii. Your CSR is at her mom's. The phone still rings.

Owners who try to run December on a thinned-out team almost always end up working the holiday themselves. The trick is to decide in November what the AI handles, what the on-call tech handles, and what waits until January. Write the script. Test it. Then actually take the time off.