·3 min read
Election week and other strange call patterns
Some weeks the phones just go quiet. Then they catch up. Here is what to watch.
Election week consistently shows a 12-15% drop in inbound service calls Tuesday through Thursday, followed by an above-trend Friday and Saturday as the deferred problems catch up. Same pattern shows up around major sports finals and weather events.
The trap is staffing down for the quiet days and getting buried on the rebound. Plan for the catch-up wave or it costs you Saturday.