·4 min read
Talking after-hours pricing on the first call (without losing it)
Customers expect a premium after-hours. They do not expect to be ambushed by it.
The right place to mention after-hours pricing is during intake, not when the tech is standing in the customer's kitchen at 9pm. We coach AI scripts to drop in a one-sentence after-hours rate disclosure during the qualification step. Bookings hold; in-person sticker shock disappears.