·3 min read
Why a text confirmation cuts no-shows by 31%
An immediate text confirmation of the booked window measurably reduces no-shows and customer-side cancellations.
A booking is not a booking until the customer has it in writing. We measured a 31% drop in same-day cancellations and no-shows on jobs where the customer received an immediate text confirmation with the window, the tech name, and a single-tap reschedule link.