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Memorial Day weekend prep: a five-step checklist

What to do before the first three-day weekend of summer so the phones do not punish you.

Five things to check by Friday before Memorial Day weekend:

  1. Voicemail box emptied and tested.
  2. After-hours forwarding rule confirmed (call yourself from a cell to check).
  3. On-call rotation written down somewhere both techs and dispatcher can see.
  4. AI script updated with holiday-hours language.
  5. Tuesday morning callback queue process agreed in advance.