·3 min read
Garage door entrapment calls: a 12-minute window
Customer's car is trapped in the garage. They are calling everybody. First answer wins.
The broken spring on a garage door is one of the few service trades calls where the customer is physically stuck. Their car is in the garage. They cannot leave for work. They are dialing every garage door company in town in order.
Our data on entrapment calls shows the median customer calls 4.2 numbers before they reach a live answer and stop. If you are number five on the list and your phones go to voicemail, you are not in the running.